We remain fully committed to the engineering quality of our StopWatt devices. If our equipment does not completely meet the performance standards of your home power network, we provide a structured returns process.
Customers have a total of 60 days from the delivery confirmation date to open a refund request. To stay eligible for a full credit, the hardware must be returned in its original working configuration and enclosed within its original product packaging.
To acquire an official product return authorization, please contact our technical assistance team through these main channels:
Our team will issue a personalized Return Merchandise Authorization (RMA) tracking number along with complete shipping details. Packages sent back to our warehouse without a pre-approved RMA profile cannot be accepted by our receiving department.
As soon as our fulfillment center evaluates and confirms the condition of the returned system, we will send out an electronic notification. Validated refunds are issued directly to your original payment method. Please note that credit card providers typically require 5 to 10 processing days to post funds to your account balance.
The buyer is responsible for handling all freight expenses required to transport the physical items back to our depot. All original delivery fees charged during your initial purchase are non-refundable.
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